Cancellations and Deposits
If you cancel a session it severely affects me as I will have reserved a lot of time for you. Not just the session time but extra time mostly 1 hour before & 1 hour after your appointment. For example a 2hr session becomes 4 hours of my day booked out just for you.
I generally only accept 1 to 2 sessions per day so cancellations have a drastic effect on my income. This is why i must take a deposit to secure your Session.
If you are in ANY doubt that you may not be able to attend your session, don’t book in advance.
If you have a work / family life that is chaotic or very changeable, then just book on the day before 11am and i will try to fit you in during the day. Have your deposit ready to send. This is not an ideal situation for Me but for the next few months i will try to accommodate some same day bookings. This will change in the new year. This is only possible for clients i have already sessioned with previously.
NEW CLIENTS If it is your 1st Session with me. It is NOT possible to book on the day. There is simply not enough time to organise a proper Phone Consultation & plan our 1st session correctly. For more information on booking your 1st session with me see the ‘Book a Real Time Session’ section of my website.
If you cancel your session I will retain the deposit. Deposits are non – refundable. Deposits are not transferable to another booking.
You will also be required to pay 50% non refundable deposit to secure your next booking.
NO SHOWS (no cancellation text) are immediately blocked & will never be allowed to re book a session with me.
MY CANCELLATION POLICY IS VERY STRICT & is the same for regular and new clients.
Updated Policy November ’19
New clients are required to pay a 50% deposit to secure their 1st Session booking .
If you have Sessioned with me before:
All Sessions – €50 per hour booked.
For example: deposit for 1hr session is €50, deposit for 3hr session is €150.
Unfortunately i have had no choice but to implement this new policy.
It is not a negative thing to be asked to pay a deposit, it simply means I have a % of your session tribute if you do not arrive for your session. Which certainly is not ideal for Me as I could have given that time to someone who would have paid in full.
If we have had a session before & I ask for a deposit please do not take any offence, it is just a simple way of safeguarding my income. I’m sure neither of us wants to see my Business fold due to lost bookings & revenue. Its the same policy for everyone, if its your 3rd session or 30th session.
How to pay your Deposit
Deposits are paid by 3 Money Top Up Voucher.
3 Money Card is a pre paid mastercard issued by the mobile phone network 3. You are purchasing a top up voucher for my 3 money card. You can pay with cash in your nearest 3 Mobile Phone Store & Payzone outlets.
Exactly the same anonymous process as buying mobile phone credit BUT it is for a 3 Money Card. Text me the 10 digit code on the receipt & i will validate it within 10mins.
DO NOT BUY & SEND ME MOBILE PHONE CREDIT. I will not use it and it is a total waste of your money. If your boss paid half your wages by phone credit what could you buy with it? Nothing!
For last minute bookings, for example the day / night before I will accept Amazon UK £ Gift Card, see below for details. Please confirm with Me before choosing Amazon as it is not my prefered method.
If you live in Northern Ireland, UK & Europe, I will always accept an Amazon UK Email Gift Card to firstname.lastname@example.org
I will receive this Gift Card within 10mins of purchase. Amazon email the Gift Card directly to me. The receipient (my name) or email address will NOT appear on your bank statement. It is very discreet & safe. Your name will not be shown to me or any card / bank details.